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Communicating in the Workplace
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- Computer or Web Based
Explains the communication process as both a sender and reciever and discusses expectations, evaluations, and how to communicate with coworkers and supervisors.
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This training prepares the learner in communication skills needed to succeed in the workplace. Lesson topics explain the communication process as both a sender and reciever; discuss expectations and evaluations, and discuss how to communicate with coworkers and supervisors.
TOPICS
This course presents interactive instruction covering the following topical areas:
Sender and Receiver Skills
• Communication
• Definition
• Ways of communicating
• Communication model
• Sender
• Message
• Channel
• Receiver
• Feedback
• Interference
• Causes: sender
• Causes: channel
• Causes: receiver
• Sender skills
• Memorandums
• Formal reports
• Business letters
• Preparing formal messages
• Receiver skills
• Reading skills: scanning
• Reading skills: skimming
• Reading skills: summarizing
Expectations and Evaluations
• Expectations: definition
• Employer expectations
• Employee expectations
• Performance evaluations
• Definition
• Reasons for evaluations
• Evaluation forms
Communicating With Coworkers
• Communication networks
• Definition
• Official
• Functional
• Friendship
• Gossip
• Factors affecting communication environment
• Positive communication behaviors
• Nonverbal communication
• Resolving conflicts
Succeeding With Your Supervisor
• Official network
• Supervisory styles
• Closed
• Open
• Types of upward communication
• Types of downward communication
• Written vs. Verbal communication channels
• Non-verbal: negative
• Non-verbal: positive
PERFORMANCE OBJECTIVES
This course will measure mastery on each of the following performance objectives:
Identify the components of a communication system.
Identify at least two barriers to the communication process.
Develop techniques for effective listening.
Develop strategies to remove barriers and improve the communication process.
Identify employer and employee expectations in the workplace.
Recognize the imporatance of performance evaluation in the workplace.
Identify performance factors used in the evaluation process.
Discuss the effect of performance evaluations to improve workplace performance.
Identify communication networks in the workplace.
Recognize verbal and nonverbal behavior.
Discuss coworker communication techniques.
Organize and communicate information in the workplace.
Develop strategies to remove barriers and improve the communication process.
Define the role of the supervisor.
Recognize the communication needs of the employer and employee.
Develop strategies for oral, nonverbal and written communication.
Identify appropriate processes for communicating problems to the supervisor.
Identify positive and negative feedback.
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